Terms & Conditions

  1. Detailed description of goods and/or services
    Island Vibe Pty Ltd is a business in the tourism industry that provides accommodation.
  2. Refunds policy
    In the event of cancellation of booking, the following rules shall apply:

    More than 30 days prior to arrival: 25% cancellation fee

    More than 7 days prior to arrival: 50% cancellation fee

    Less than 7 days prior to arrival: 100% cancellation fee.

    December, January and festival events: 100% non-refundable payment required.

    Limited parking area: no trailers

    Island Vibe is a licensed establishment, and no outside alcohol is allowed on the premises.

    No under 18s without adult supervision.
  3. Customer Privacy policy
    Island Vibe Pty Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/index.php/current-legislation .
  4. Payment options accepted
    Payment may be made via Visa or MasterCard, or by bank transfer into the Island Vibe Pty Ltd bank account, the details of which will be provided on request.
  5. Card acquiring and security
    Card transactions will be acquired for Island Vibe Pty Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  6. Customer details separate from card details
    Customer details will be stored by Island Vibe Pty Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za
  7. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  8. Responsibility
    Island Vibe Pty Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  9. Country of domicile
    This website is governed by the laws of South Africa and Island Vibe Pty Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature 10 Dageraad Street, Jeffreys Bay, 6330.
  10. Variation
    Island Vibe Pty Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  11. Company information
    This website is run by Island Vibe Pty based in South Africa and with registration number 2004/018365/07 and two Directors
  12. Island Vibe Pty Ltd contact details
    Company Physical Address: 10 Dageraad Street, Jeffreys Bay, 6330. Email: This email address is being protected from spambots. You need JavaScript enabled to view it.